To: heanet-faults@listserv.heanet.ie
From: Garwin Liu <garwin.liu@heanet.ie>
Subject: HEA-NOC/20100223-3 [CLOSE] Power outage Carriagnore Sat 27th
09:00 to 16:00
X-HEAnet-TicketID: 20100223-3
X-HEAnet-Ticket-Distribution: public
In-Reply-To: <20100223-3-4@mousetrap.hea.net>
References: <20100223-3-4@mousetrap.hea.net>
<20100223-3-3@mousetrap.hea.net> <20100223-3-2@mousetrap.hea.net>
<20100223-3-1@mousetrap.hea.net>
Message-ID: <20100223-3-5@mousetrap.hea.net>

Ticket Number: HEA-NOC/20100223-3      Ticket Status: CLOSE
Ticket Type:   scheduled               Resolver:      ESB
Ticket Opened: 20100223 12:35 UTC      Problem Start: 20100227 09:00 UTC
Ticket Closed: 20100301 09:45 UTC      Problem End:   20100227 17:08 UTC

Site/line:     Carriganore

Problem Description:
The ESB need to shutdown the power to the Carriganore campus this
Saturday.
All power will be out from approx 09:00 to 16:00.

Problem Effects:
Site outage to TSSG

Problem History:
20100223 12:33 GL TSSG informed HEAnet via email of planned outage.
Opening
ticket to track work

20100224 16:48 GL This has now been scheduled for 17:30 on Friday 26/2
with restoration of power on Saturday evening.

20100227 10:24 DL work starts on 26 Feb at 18:39, connectivity with
Carriganore lost since then.

20100228 08:55 DL connectivity restored on 27 Feb at 17:08, all services
restored. Leave open to verify completion with TSSG

20100301 09:44 GL This work has been completed, closing ticket

Time to Fix:
8 hours and 8 minutes

-- 
This ticket can be monitored at http://www.hea.net/tickets/20100223-3

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